The Comptroller-General, Nigeria Immigration Service (NIS), Muhammad Babandede, has warned personnel of the service against extra charges on passport issuance.
Babandede gave the warning during a virtual meeting with passport officers nationwide on Monday in Abuja.
Babandede, in a statement issued by the Service Public Relations Officer (SPRO), Mr Sunday James, said that Nigerians were not to be surcharged.
According to him, the service will continue to serve sincerely to gain people’s confidence.
No extra charges are allowed apart from the approved fees that are on our website and all official publications of the Service.
Babandede stated that automatic passport reminder system was being test run at the service headquarters.
According to him, payment and other process status are being communicated to the applicant in the form of feedback, saying that same should be implemented by all the passport officers.
The meeting is to set the pace for enforcement of compliance on payment for passport online.
All the passport officers should establish a front desk office for our teeming applicants to ensure applications are submitted directly to the institution and not to individuals.
On the issue of loss and stolen passports, the passport officers are advised to set up tracking mechanism.
Hence, loss and stolen passports should be treated on their merits and due diligence process should be followed to avoid culpability in passport related offences.
He, however, cautioned on the need to be safe and health-conscious in handling both the passport and attending to the applicants by observing prescribed protocols by the Nigeria Centre for Disease Control (NCDC).
We live in an unusual time that demands working while keeping social and physical distancing, adhering to NCDC protocols and above all, keeping the workforce on toes.
To avoid the spread of COVID-19 from person to person and material to person, while rendering service to the public, all officers and men should ensure they are guarded with those rules of staying safe.